At UNBOXSHOE, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
You may return unworn items within 30 days from the date of delivery (based on the carrier’s tracking record).
Items must be in their original condition, unwashed, undamaged, with all tags, packaging, and accessories included.
Final sale and custom items are non-returnable.
For exchanges, please contact us first to confirm stock availability before sending your item back.
Refunds will be issued to your original payment method once we receive and inspect the returned item.
Please allow 5–10 business days for the refund to appear on your account (depending on your bank or payment provider).
Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
To start a return, please contact us at [email protected] with your order number and reason for return. Our team will provide you with step-by-step instructions.
If you have any questions, please email us at [email protected]. Our customer service team will respond within 24–48 hours.
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